Q: What functions are available?

A: You can schedule one or more e-check payments for the current date or any future dates. You can also sign up for electronic billing and email notifications. For business owners, you are able to submit required filings and pay taxes online, including business licenses and business tangible property. Excise taxes can be submitted and paid online.

Q: My account number is not being recognized to link my accounts. How can this be resolved?

A: Account numbers in the new tax system are eight digits long and begin with a "1". Your new account number can be located on the bill in the top right corner.

Q: What is the quickest way to make a payment without creating an account?

A: Go to the taxpayer portal page and click "Make a Quick Payment". Select the Tax Type, enter the account number, and last or business name on the account. Click "Find Account". The description will display along with the balances. Enter the desired payment amount and enter the E-Check or Credit Card payment for processing.

Q: How do I create an account?

A: Please click on the Register link on the Taxpayer Portal home page. You will be required to enter an email and password. A confirmation email will be sent to the email used to register. You must open that email and click the link to confirm the account. Next you login using the email and password. You then select the account type and will be required to provide identifying information to access the information.

Q: I am not receiving the confirmation e-mail?

A: Email from the winchesterva.gov application could mistakenly be blocked by your service provider. Actions you can take to resolve this problem. 1. Add winchesterva.gov to your contacts list. Confirmation emails from winchesterva.gov will have a From header with the following email address: do.not.reply@winchesterva.gov . You might consider adding this email addresses to your contacts list (address book) and/or asking your email provider to unblock or whitelist the email addresses. 2. Check your SPAM folder. Email from yorkcounty.gov can get caught in SPAM filters. Check the SPAM folder in your email inbox to see if the confirmation email is there.

Q: I am at the screen that says "Confirm Email Address", what do I do now?

A: Go to your email inbox and click on the link at the end of the message (where it says "Please confirm your account by clicking here"). When you do this, a new window or session will open with the message "Thank you for confirming your email. Click here to continue".

Q: Can I use the same email address for a personal and business account?

A: No. You must use unique email addresses to create each account.

Q: I clicked the link to reset my password and nothing happens. How do I reset my password?

A: The portal automatically removes accounts that are "inactive". So if you set up an account but never confirmed or linked your portal account to your tax account, the portal account will get automatically deleted. Many users that try to reset their password, in fact, have no account at all. If you get no response to the password reset, try to register again.

Q: What is Grant Access?

A: Grant Access is an online feature for combining accounts and the sharing of tax records. Examples: A family can consolidate all of their individual member’s tax records under a single online account. A business can give their accountant access to their online account to manage the tax payments.

Q: How can I give someone else access to my tax records?

A: Use the Grant Access feature. To give someone else access to your online tax records, first create an online account for yourself, link your tax records to your online account, and then Grant Access to the other party using "Settings” “Manage Access" (settings is located near the top of the screen). The other party must also have an online account and have activated their online account by acknowledging the link in the confirmation email and have logged in to the account at least once. When access is granted, an email is sent to the grantee informing them that they have been given access and they can view the tax records when they next log in. The property owner can also revoke access by following the same process.

Q: Some accounts are not linked to my portal account, how can I get access to these accounts?

A: When you create a portal account and go through the link account process, the system is selecting all accounts that have your SSN or DL# automatically. If you do not see an account, it is most likely because your name is not associated with the account or because it is a real estate account. To link a real estate account, using the Services option, choose "Request Access to Another Account". You will need to provide the account number, tax type, and a reason. Please note, this request is for accounts on which you are a registered owner. If you need to have access to an account for someone else in your household, and your name is not on that account, the other household member has to first create a portal account, and then grant you access using the "Settings -- Manage Access" function in the menu bar at the top. Once they grant you access, their account will show up when you log-in.

Q: I know there is an account with my name that I should see. How do I request access?

A: Use the "Services" dropdown to request access to an account that you are sure should be linked to you because your name is or should be on the account. Please note that access to tax records is only given to the registered owners. If you need access to view or pay for someone else’s tax records you should contact the property owner and ask them to give you access to their online account.

Q: How do I file and pay the consumer use taxes?

A: 1. Log into your Portal Account. 2. Once you are in the Portal Account, filing access for the consumer taxes is available. 3. Click the Expected Return link located under the corresponding Consumer Tax account. 4. The system will then take you to the current expected return to be filed. **The system will require any and all previous unfiled returns to be completed in chronological order** 5. To file the return, you must enter gross sales (total gross receipts) and allowable deductions. If no allowable deductions enter $0. Then Chose Next. If a Third Party will file for your location, file the total gross sales (total gross receipts) and the allowable deductions will be the total the Third Party will file, which will leave a $0.00 Tax Amount. Complete the $2 Additional Room Tax using the same logic if applicable. This will require submitting of the required supporting proof of allowable deductions documentation.** 6. Filing information will then be displayed, please review. At this time Upload the supporting proof of allowable deductions documentation. PDF is the required format. 7. Read the statement, then click the box on the right to agree and move forward in the process. 8. Enter the Preparers Name and Phone Number, the select Submit. 9. The system will then take you to the payment section. Please complete the payment. *Review the Winchester City Treasurer’s FAQ for payment instructions*